Network for Good has partnered with Facebook to disburse donations that are collected on Facebook. Facebook collects donations in one calendar month, sends those donation funds to NFG towards the end of the following month, and NFG disburses those donations to nonprofits 2-3 weeks after receiving all of the funds in the 3rd calendar month (ie donations raised in January are disbursed around March 15th).
Facebook is the processor for all of the donations so they will be able to assist donors and nonprofits with specific donation/fundraiser questions. http://www.fb.com/help/contact/fbdonations
Facebook typically takes 2-3 business days to respond
For answers to other FAQs regarding Facebook’s donation tools, please access Facebook's help center here: https://www.fb.com/help/1640008462980459