If your organization is using our DonateNow Lite service or needs to sign up for direct deposit, you will need to use your organization's nine-digit tax identification number (also referred to as an EIN) as the login, rather than an email address. Please make sure that you are on the correct login page, which can be found HERE.
We recommend that you bookmark the login page for future reference.
If this still does not work, please have the system generate a reset password link on the "forgot password" page HERE. The email sent to you after you submit your email will contain a temporary password that you can use to login. Once logged in, you can set it to something more memorable.
If you do not see the password reset email in your inbox or your spam/junk folder after 5-10 minutes please submit a ticket here, along with your EIN, so that we can help troubleshoot the application.