How do I deactivate my DonateNow mobile subscription?

Each DonateNow page has its own separate "subscription" item attached to it that includes the streamlined mobile view of that page. To clarify further, the streamlined Mobile view of the page only refers to the limited-option, simpler view of the page on a mobile device and even when that view is disabled or its subscription cancelled, the page is still fully accessible and usable from a mobile device, it would just appear on a regular desktop view from a cell phone, the way that it appears on your computer. 

We can always turn the special mobile view back on, but please understand that the mobile view would not include any custom questions on the page or donations amounts other than the ‘default’ and the ‘other’ option if it is enabled, whereas the page without the streamlined mobile view DOES ask the donor to make this selection and includes your custom questions. The mobile view also does not include the option to make recurring donations or include a dedication.

In order to disable/enable the mobile version of your DonateNow page, please contact us HERE. You MUST include your DonateNow Page's nickname in your request.

NOTE: A Mobile Subscription Cancellation notice will also be sent if you fully deactivate a DonateNow page.  Please note that before deactivating a DonateNow page, you should run a recurring donations report and verify that no active recurring donations were started on the DonateNow page you are deactivating.  If there are recurring donations originating on that page, they will be canceled out when the page is deactivated.