Network for Good powers corporate philanthropy with technical solutions designed around our partners' business goals. Donors and nonprofits with questions about donations or payments made through or to one of our partners can contact them directly.
Please click the following links to Facebook's Knowledge base for more information on:
Facebook Charitable Fundraiser & Matching Funds
Facebook Charitable Fundraiser Donate Button Guide
Facebook Charitable Fundraiser Payments
Facebook Charitable Fundraiser Set up and Best Practices
Facebook Personal Fundraisers & Payments
Blackbaud/AngelPoints
All questions related to donation processing, payroll and matching gift disbursements and timelines, and invoice payment reconciliation can find help at our partner support site Blackbaud-NFG Employee Giving .
Any technical difficulties with the Angelpoints platform, please consult the Blackbaud Customer Support Portal: https://support.blackbaud.com
Profits4Purpose
For inquiries into P4P account maintenance or product functionality:
support@profits4purpose.com or (858)228-5573 ext.2.
For questions pertaining to P4P donations or payment processing and/or disbursement:
Partnersupport@networkforgood.com
If you have questions about donations through OneToday, YouTube donation cards, or any other Google donation product:
Google Donor and Non-Profit FAQ page
Additional FAQs
Why am I receiving money from Network for Good?
How does my organization get paid?
How do I update my organization's details?
Updating Mailing Address in Guidestar (Network for Good’s source for NPO address information)
How to use the donation processing API?
Why are some of my donations anonymous?
Facebook, Frequently Asked Questions
If none of the links above help answer your question, please submit a request through our support form.
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