Here's how you can mark donations as refunded to remove them from your reports. Please note that the steps below will not charge back their card.
- Go to the People tab in Fundraising Pages, and then Donors/Fundraisers.
- Search for the donor
- Click "Details" next to the donation that you'd like to mark as refunded
- Select "Actions" on the top right then choose "Mark as Refunded" to update the donation as refunded. Note that this will not charge back their card, only Network for Good's support team can do this.